Street-level bureaucracy : dilemmas of the individual in public services

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	MON : 2017.054 : Not available for external loan
	Street-level bureaucracy : dilemmas of the individual in public services
	20100000
	Russell Sage Foundation
	Lipsky, Michael
	978-0-87154-544-2
	bureaucracy \| public sector \| public services \| workers \| working conditions \| effectiveness \| health care \| social services \| education \| law and order \| government policy \| theory and practice \| governmental entities \| social effects \| service delivery \| advocacy \| work attitude \| accountability \| productivity \| reform